Tuesday, December 4, 2018

Here's One Way To Sell Perfume ... marketing strategies aren't always nice


    We put perfume in the "health and beauty" category, products that make you feel nice, look nice, and smell nice. But, like all other products in this category, perfume has be be sold. You can't be in the perfume business unless you can sell your perfume. If you want to develop a profitable perfume -- or any other -- business it helps to be aware of marketing strategies that have been used successfully by others, even ones a little rough around the edges.
   
    1975 gave birth to the "Perfect Pretenders" promotion. The company, Perfect Pretenders, Inc., was an offshoot of Canyon House, a long forgotten mail order company that, in its origins, was largely focused on the teen and pre-teen market, advertising products from its "Super Values" catalog in magazines such as Teen, Tiger Beat, Grit, and Boy's Life. The promotional emphasis was on groupings of products that seemed to offer a lot for a little -- "6 iron-on patches," "100 stick-on decals" -- always for $1.00 plus $0.35 postage and handling and a limit of two per person as larger orders could have invited refund requests. These and other products that Canyon House developed could be packed into inexpensive envelopes and mailed at bulk rate for pennies per order. The Perfect Pretender fragrances were born out of this "$1.00 plus $0.35 for shipping and handling" milieu.

    The thinking must have been simple. Young girls love fashion items, especially when they can be purchased for just one dollar. And certainly young girls must love perfume, especially when it can be purchased for just one dollar. The challenge was to develop a perfume product that could be sold profitably for $1.00 plus $0.35 for postage and handling and shipped in a cheap envelope in the same way as other Canyon House products were being shipped. The Perfect Pretenders filled the bill.

    What were these fragrances? Advertising left this largely to the buyer's imagination but to help the buyer's imagining the advertising showed ten full size bottles of famous fragrances and specified what each of these might cost per ounce -- Arpege at (approximately) $40 per ounce, Chanel No. 5 at (approximately) $40 per ounce, Joy at (approximately) $100 per ounce -- and so on. You can see one of their ads here.

    The Perfect Pretenders were ten glass "nips" packaged in a snap-top plastic box. To use them the consumer broke off both tips of the glass vial. The vials were color coded and a package insert identified which famous fragrances each was said to imitate. Each nip held approximately one drop of fragrance. You can see them here.

    The promotion for the Perfect Pretenders perfume nips was successful. Very successful and it provided a breakout for Canyon House and it's owners. While sales of "Super Values" catalog items had been respectable, available teen media had limited circulation. Sales of the Perfect Pretenders were dramatic, so much so that ads could be run profitably in general media including both full color pages in monthly magazines and large black & white ads in daily newspapers. Lots of perfume was sold, or rather lots of "nips."

    Like so many other over the edge mail order promotions of it's era, the Perfect Pretenders drew heat. Legal issues were addressed, marketing was halted, and the corporate registration for Perfect Pretenders, Inc. was forfeited. Little remains of the promotion but an occasional Perfect Pretenders collection found on EBay and offered for many times the original price.
   
    The concept was strong; the pitch was simple: get a large value for very little money. But the advertising crossed the line and ultimately killed the promotion. Could it have been "cleaned up"? Certainly. But then would it have been as successful? Not likely. But if your aim was to found a lasting perfume business, this concept could get you started ... if you could develop a very low cost product, sell it at a very low price, and deliver a package so nice that it left buyers wanting more. (Not easy to do!)

    Followup: The Perfect Pretenders disappeared and Canyon House was acquired by a publicly traded company.

Wednesday, November 14, 2018

Perfume is calling out for YOU. Find your natural place in this business.


    November 14, 2018 -- I've been distracted for the last two months preparing books for publication on Amazon, books that I formerly offered as pdf downloads from my website. In an effort to keep the file size manageable, I never bothered to prepare fancy cover art (perhaps a mistake?) but now, for Creating Your Own Perfume With A 1700 Percent Markup!, I was faced with the proposition, "what should the cover be?"

    At Amazon, just as in retail stores, presentation is all important and I'm not a brilliant graphic designer. Lack of a cover -- a requirement for Amazon -- was holding me up. Then, in a doctor's waiting room last week (eyes!), an idea came to me. It involved some photography and some Photoshop. You can see the results here.

    One thing leads to another. While fiddling with the requirements for Amazon and looking at what others have done I kept coming across books on perfume, really good books, and although even a single title can blow your budget real books give you inspiration, marketing insights, and greater knowledge of the perfume business. Today I want to focus on one book in particular, Jean-Claude Ellena's Perfume: The Alchemy of Scent.

    Were it not for Chandler Burr's fascinating article and book on Ellena's creation of Un Jardin sur le Nil ("Garden on the Nile") for Hermes, I might never have found a particular interest in Ellena. As it was, the book inspired me to purchase the perfume for my wife (brilliant as it was, it wasn't really her taste!) and learn a bit more about this French perfumer. Over the last week I have been absorbed in his book and I'd like to share a bit of it contents with you.

    This book could be a textbook, required reading for anyone aspiring to a career in perfume. But calling it a textbook makes it seem analytical and boring (although parts, to some, will be!). Two particular chapters alone are worth the very modest price of the book. Ellena writes about methods and inspiration for perfume creation ... and then shares his own unique method of creation. And he writes about marketing and the distinction between the closed world of global giants and the open world of the niche perfumers, the world where you and I can make our stand profitably.

    But the "soul" of this book is in the creation of perfume with soul! -- "distinctiveness is more important that novelty" writes Ellena -- a real challenge for any perfume creator or entrepreneur. Ellena presses the argument that perfume is something special, that perfume is a work of art, and within the global cosmetics and fragrance business there is still excellence.

    If you are wondering where you might "fit" in the perfume business, this book can help you sort out your thoughts and give you some guidance.

    One final book note. If you have an interest in the chemistry behind perfumes, here's a professional level book that can help explain it. It's chemistry and, with a few pages of exception, a real but worthwhile slog for the non-chemist such as myself. But if you look on page 9 you'll find my name, as I was asked for a photograph to liven up the text.

-- Phil Goutell

Friday, September 14, 2018

Selling Perfume Online — Sampling


Scent is powerful. When we are exposed to a scent it reaches our brain so quickly we can only react; it doesn't give us time to think. It's the way our bodies are wired. Perfume is, of course, scent. It is fast acting, for better or for worse. We smell; we react. Then we may think about what we have just smelled, if the scent has elicited particular notice. A great fragrance can help "sell itself."

But what happens when you're selling your perfume online? There are many good reasons for taking an online approach to distributing your perfume. Arrangements with retailers can be difficult to negotiate. Perhaps the power of your perfume is enough to make an immediate sale, once someone has smelt it. But first you have to get some of it — a sample — to them so they can smell it. Here are three ways you to do this —

Method # 1 — Scented test blotters


This is a low key method and might seem a bit amateurish but if your following feels a strong personal relationship with you, the perfumer, it can be appropriate.

You simply spray or dab a unscented test blotter (for sources, visit the Perfume Projects Vendors listings ) with your fragrance, wrap the scented blotter in aluminum foil or plastic wrap and mail it in a business size (or even smaller) envelop along with details for ordering a full size bottle.

The virtue of this method is that your shipping cost will be minimal and you won't be running up against prohibitions on mailing "hazardous materials" — i.e., perfume.

If you are paying both product cost and shipping and if your requests for samples are modest in number and if your conversion rate (people who buy from you after receiving your sample) is acceptable, this can be an excellent way to distribute samples. A "one-person" or small company can prepare the sample packages by hand; a larger company could have sample packages professionally prepared by an outside vendor.

Method # 2 — Glass sampling vials


Small glass vials with a plastic dabber stopper are the classic way of distributing perfume samples. At one time when you bought an expensive perfume at a sales counter you would be given a gift bag of samplers, often in these glass vials. Glass vials are cheap and can be mounted on a card with your sales message. A vial might contain enough fragrance for two or three small applications.

I have used glass sampling vials myself, both the standard ones with the plastic dabber top and another type, just slightly larger, that had a snap-on spray closure. This was a class act among samples and could also be attached to a business card size card to present details about the fragrance along with ordering information.

There are some downsides to using glass vials, even glass vials with a spray. Glass can be broken. I once watched a woman drop one on the hard floor of a doughnut shop and, surprising to me, the glass shattered freeing the scent for all to enjoy, whether they wanted to or not. This could happen in the mail too unless the vial was protected by bubble wrap or a well padded mailing bag.

And this brings us to two issues: shipping cost and postal regulations. Using a padded bag for shipping is a good deal more expensive than using a business envelope. You, the perfumer, would not want to bear the cost so you will have to ask your prospect to pay something for shipping. This once again puts you in the position of having to "sell" your perfume before it has been smelled.

The second issue is postal regulations. Does your postal service allow you to send these sample vials through the mail? ship these sample vials? Although the volume in the vial is minimal, will you come up against an all-inclusive ban on shipping perfume? It will be up to you to be sure you are in compliance with postal regulations but my own experience suggests that you could inquire at six different post offices and get six different answers. Likely if you wing it and just do it, odds are you will never have a problem but if you suddenly have a problem, it could put a major kink in your sampling system.

There is one more strike against using glass vials to sample, particular those with the plastic dabber top: they tend to look cheap and unexciting. They have been around too long. People have seen too many of them and, unless someone is a real perfume enthusiast who will judge by the scent rather than the presentation, they don't have a "value" image. They look like throwaways. While you may find ways to use glass sampling vials effectively, in my mind their day has passed.

As to the sprayer vials, they are very hard to find. Mine came form a closeout and although I was able to purchase a large quantity, I haven't found them anywhere since.

Method # 3 — Small bottles


If your regular size bottle is anything from one to two ounces, a 1/4 ounce bottle makes a good sampler. Historically major fragrance marketers made use of miniature bottles, bottles that looked like their full size bottles but were more like doll house size, containing just a small amount of fragrance.

These miniatures were effective because they previewed not only the perfume but also the packaging and packaging, like it or not, plays a major role in the sale of perfume.

Today to sample with small bottles you are unlikely to find any that reflect the design of your standard size but you can create a "family" effect through use of a sticker similar in design to the sticker used on your regular bottles. Because 1/4 ounce is a more generous quantity than the contents of a glass vial, your customer now has a chance to "live" with your perfume, to let it grow on him or her, and (hopefully) fall in love with it.

There are some difficulties with this approach. First, the cost of packaging and delivery again requires a payment from the customer to cover your costs, so again you must sell what cannot be smelled, but at least the sale to be made will be for a much smaller amount than the price of a regular bottle.

Postal regulations again can intrude and now you are shipping a bottle that really looks like perfume. Then there is another issue, perhaps more serious than the others. Suppose even if your customer falls in love with it, 1/4 ounces of your fragrance is enough to keep him or her satisfied for the time being ... and hence no desire or need to order a full size bottle! With this in mind it is worth making an effort to make the sale of even your small bottle profitable, whether the customer converts to the full size bottle or not.

Discussion


One powerful lesson jumps out of this look at methods to distributed samples of your fragrance. Before you can send out samples you have to do some selling. Even if you were to offer your samples absolutely free, without any charge at all, you would still have to sell prospects on the value of what you were sending them and your sales pitch would have to be strong enough to motivate them to take the steps necessary to request your samples — i.e., fill out a form, send you an email, give you their names and a shipping addresses, etc.

No matter how you slice it, selling perfume involves selling ... right from the start.

Friday, August 24, 2018

Three ways to mess up a good marketing opportunity for perfume


Sometimes we come across marketing opportunities for perfume that should be wildly profitable. The people are there, they want your perfume, they are eager to pay your price. What can go wrong? There are three simple ways you can mess up this opportunity and earn only dimes when you could have earned dollars.

Mess up # 1 - Addressing a mirage and missing the real market

 

What's the real size of your market? Not everybody who matches a particular demographic is your market. Your real market is concentrated - people who will respond to you and your perfume, people who are enthusiasts for you and for your perfume, people who have enough mad money on hand to buy it. (read more)

Mess up # 2 - Too much production

 

Marketing opportunities come in different sizes. You have an opportunity to sell 5,000 bottles but you produce 10,000. Look what happens:

Say your cost to produce a bottle of your perfume is $4.50. You wholesale it at $17.50 and it sells - successfully - at retail for $35. But "successful" relates only to the 5,000 people who want your perfume. That's all who want it. That's the size of your market. But you produced 10,000 bottles. You're left with 5,000 bottles you paid $4.50 each to produce but can't sell. Let's look at the math: (read more)


Mess up # 3 - You paid too much for your perfume, even when you knew what its highest possible retail price could be

 

This is the classic cause of marketing failure in almost any field - the opportunity is hot but you pay too much to obtain your product (in this case a perfume) even though you know what its highest possible retail price can be.

Say your perfume will retail for $35 and you will wholesale it for $17.50 and correctly expect to sell 5,000 bottles. Your gross receipts will be $87,500 but now you have to deduct the cost of those 5,000 bottles.

Say your cost per bottle was $4.50. That's a total cost of $22,500 giving you a gross profit of $65,000. (read more)

Discussion

 

The most profitable marketing opportunities come in fixed sizes. You maximize profit by understanding (judging correctly) the size of your opportunity. You produce just enough perfume to meet the anticipated demand. You don't fret over the handful of people who say they want to buy your perfume but waited until your supply was sold out. You don't produce another 5,000 bottles of perfume because a dozen people failed to buy it while it was available. (read more)

Footnote

 

-- As the article was a bit long, I've given you links to the original, which has all the numbers for comparison. Again, thanks for reading this message. And, on another topic, our four most popular books are now available at Amazon. They are listed in a link at the bottom of this full article.

-- Phil

Saturday, July 7, 2018

Producing 1000 bottles of perfume

 
     The original version of Creating Your Own Perfume With A 1700 Percent Markup! was about nothing more than producing 1,000 bottles of perfume (all of which were sold successfully at full price.)

    Selling 1,000 bottles of a perfume of your own can be wonderfully profitable if you've kept your production costs in check. But there are a few special issues about producing this number of bottles. You're over the limit for a "crafts" project perfume that makes use of decorative bottles that were never designed for the controlled dispensing of perfume; no spray and often no dabber.

    And you are, for the most part, under the minimum for commercial assembly by automated equipment (although you might find a contract packager willing to undertake your "small" job by doing by hand what you could do by hand yourself.)

    Producing 1,000 bottles of perfume almost begs for hands on desktop or kitchen table top assembly by you, the boss, the owner, the chief engineer, bottle washer and promoter. The "putting it together" isn't really difficult. The real hurdle is locating the components in the quantities needed. To accomplish this you must know something about each of the required components: fragrance, alcohol, water, bottles, closures, labels, and boxes.

    The fragrance itself is the most complex issue. It can be stock or custom but either way it will be a very important part of what sells your product. Obtaining the "right" fragrance is both a marketing and a creative project but, if you think you know what smell will sell, you can work out the fragrance issue.

    Alcohol and water are not major issues. Real perfumery alcohol is available if you're willing to hunt for it. You don't have to resort to substitutes such as using vodka (no!) or going for a non-alcoholic perfume (which can be fine but is not the kind of perfume I'm writing about here.)

    Bottles, in my mind, are what separates the professional/commercial perfume from the hobby project. You want to put your perfume in real perfume bottles, 1,000 of them. Your problem is finding a bottle you like available in the quantity you want (1,000 bottles) with a neck that will mate with the closure you want.

    While bottles, in small quantities, may be sold by the dozen, when you want 1,000 bottles it is unlikely you'll be able to buy this exact amount. Distributors sell bottles by the case and the number of bottles in a case is not a fixed number. The count will depend on the size of the bottle and on how much weight the manufacturer wants to pack into each case. Glass is heavy.

    To get your 1,000 bottles you'll have to buy a certain number of cases. For example, if your bottle is packed 426 bottles to the case, to get your 1,000 bottles you'll have to order three cases, which will give you 1278 bottles -- 278 more than you want. But the alternative -- ordering two cases -- would give you only 852 bottles, 148 short of what you need.

    At this point you may want to reevaluate your production quantity. 1,000 now looks like an oddball number in terns of ordering. But there is yet another issue to deal with: minimum order size. Most distributors have a minimum order size, say $500. Sometimes you can get around this by talking to the distributor heart to heart.

    Now you can go out and buy the closures, usually a spray pump and overshell. Again the offerings will not give you an exact 1,000 but here having a few extra on hand shouldn't be a problem.

    Labels offer some complications in that you'll want labels that fit your bottles and this may require ordering a custom size which will involve setup charges. You'll also confront the issue of the printing -- a simple one-color job or a multi-color job with detailed artwork. Here it's easy to see your potential cost by going to label printers' websites and getting quotes or just looking up available label sizes and costs for your 1,000 quantity.

    Finally there are the boxes. 1,000 is not a good number for boxes but, if you're planning to sell your fragrance through retailers, boxes are important. Many, perhaps most, printers have a 5,000 box minimum. There are exceptions. In all likelihood if you want a box you'll find yourself with many more than 1,000. But think positively. Your project may be a big success and 1,000 bottles could simply be a starting point that finances a larger venture.

    Vendors for all these items can be found at the Vendors pages of our website. My book about all this is Creating Your Own Perfume With A 1700 Percent Markup!

Thursday, June 7, 2018

Market testing is really important when you're trying to grow a perfume business


    In Creating Your Own Perfume With A 1700 Percent Markup! I mentioned I had done a test with a dummy product before making a $2,000 commitment to developing manufacturing our own fragrance, a men's cologne. Market testing is really important when you are trying to grow a business.

    Testing involves risking a small amount of money to get data -- data that will guide you through larger decisions. The testing mentioned in Creating Your Own Perfume With A 1700 Percent Markup! wasn't the first or the largest test I had ever done. Sometimes you don't even know you are testing but when you examine certain marketing results you realize that you have a chance to make a lot more money but it's going to involve spending more money ... and the thought of spending that money can make you uncomfortable.

    Sales results that you already have are the tool you need to make your analysis. But when the new opportunity -- or a larger opportunity -- involves doing something you've never done before, stepping off into the unknown, you have to be very clear headed about what your data really shows.

    For us, one case involved a small ad we had run in a national publication. The cost was under $1,000 and the results were profitable so the question arose, "what would happen if we ran that promotion as a full page in that publication?"

    The bait was simply that the cost per inch of space dropped dramatically as the size of the ad increased. On top of that, the publisher was offering us a deep discount on the posted ad rate.

    Calculating the sales per inch of our small ad and the number of inches we would get from the larger ad, and the cost of the small ad and the cost of the larger ad -- we decided to go with it, based on our proven results from the smaller ad.

    The commitment was scary. We would be spending ten times more money for the larger ad. Yet our data showed it to be a logical move -- and it was. The results per inch for the larger ad were several times what our results per inch had been for the smaller ad. And, not only did we receive a flood of cash orders, we received a flood of new customers, some of whom continued to buy from us for years.

    The test mentioned in Creating Your Own Perfume With A 1700 Percent Markup! was a bit different. It was suggested that our regular, loyal customers would buy a men's cologne from us. We had a print catalog that we mailed, monthly, to our customers. We bought a few dozen bottles of the same cologne a competitor was selling. It sold well but due to what we had to pay for it (too much!) and our matching our competitor's retail price (too low!), the profit was solid but not exciting.

    That all changed when we invested in our own fragrance. Our cost per bottle dropped from $7.95 to less than $1.50 while our selling price was bumped up from $14.95 to $26.95 which did not seem to deter buyers.
    To some, $2,000 might not seem like a lot of money but at the time, as our business was focused elsewhere and we had never sold a fragrance, $2,000 seemed to me like a huge leap into the unknown -- except for our test data that cried out to us, "there is profit to be made here!"

    Again, the data had the answer; we made our money.

    It's not always easy to develop a test that will give you good data. But that's no excuse for blowing off the idea of a market test and plunging into the unknown without any data to guide you.

    Test today and live to see your business grow!

    Here are three links to other articles I've written on testing:

Tips on test marketing your perfume

Test marketing your perfume

Testing — from the past